Hi there!
We'd like to choose in between different templates for the agents when creating confluence knowledgebase articles based on incidents. In https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html it is written, that you're able to choose in between two templates
"When you create an article, you can choose between two handy templates: how-to and troubleshooting. The issue summary and description become the new article's title and body text. "
But is there any possibility yet (with or without add-ons) to change / extend this list anyhow?
Or is there any way to link / create confluence pages based on some attributes from the ticket? (example: In the service desk, it is sometimes necessary, to document the process of an issue solution for further analysis out of scope for service desk tasks to construct new FAQ / manual chapters e.g.)
Best Regards
