JIRA Service Desk Server:
I know that I can link a Confluence space to JIRA Service Desk to let the user look up solutions from the JIRA Service Desk Help Center.
Furthermore an agent can loo up solutions while handling with open issues.
However, I am very much interested on linking (additionally) another external source to JIRA Service Desk, e.g., something simple as nicely formatted HTML pages living on of our servers.
I did not see anything like that out of the box? Are there any add-ons or any opportunities to do something like that?
sorry - obviously I missed your answer. I think what you suggested allows to add a URL to an issue.
What I need is to connect a Knowledge Base to JIRA Service Desk. Not all of this knowledge lives in Confluence, thus, I want to additionally connect external knowledge sources.
Do you or someone else has some suggestions for that?
Hi Community! 2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs