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Intermittently unable to view Google Documents on Confluence pages

Intermittently various Confluence users in our org will get this error when accessing a page with an embedded Google sheet/doc/slides:

accounts.google.com refused to connect

There is a blank area where the google doc should be. 

I have one google doc currently in that state & am using it to debug this problem for our users. I have followed the instructions on this support page and am unable to get the embedded google doc to show up.  I have removed Google Drive for Confluence and re-authenticated  multiple times with no success.

Note that we are using Atlasssian Access for our user authentication for Confluence, if that is useful information.

Thanks for any help - Lisa Fischer-Wade

1 answer

1 accepted

0 votes
Answer accepted
Fabian Lim Community Leader Oct 01, 2021

Thanks so much! Publishing and ensuring that the doc was shared properly did the trick.

Fabian Lim Community Leader Oct 01, 2021

Glad it worked. Make sure you accept the answer so it will help others.  

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