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Intermittently unable to view Google Documents on Confluence pages

Intermittently various Confluence users in our org will get this error when accessing a page with an embedded Google sheet/doc/slides:

accounts.google.com refused to connect

There is a blank area where the google doc should be. 

I have one google doc currently in that state & am using it to debug this problem for our users. I have followed the instructions on this support page and am unable to get the embedded google doc to show up.  I have removed Google Drive for Confluence and re-authenticated  multiple times with no success.

Note that we are using Atlasssian Access for our user authentication for Confluence, if that is useful information.

Thanks for any help - Lisa Fischer-Wade

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