Import google doc - error "refresh the page, and "allow all cookies"

[Caitlin]

Our internal staff is attempting to import several Google documents using Confluence's import tool. However as soon as Google Drive is selected, our user is presented with a 

"Import unavailable
To import from Google Docs, please clear your browser cookies, refresh the page, and allow all cookies."


However after clearing cookies, and attempting the import with other browsers (primary chrome also tested safari) the error persists.

What other steps can we try to dismiss this issue and allow connection to a google drive account?

[Caitlin · Accepted solution]

We discovered an answer here, it turns out that only accepting required cookies for Trello had the result of denying a cookie needed for the import functionality. 

We also ran into a documented issue with Cookie Preferences not updating correctly - See https://community.atlassian.com/t5/Atlassian-Account-questions/Cookie-preferences-not-saving/qaq-p/2736369  for more information 

[Kristian Klima]

Hi @Caitlin and Welcome to the Community.

Did you pass the authentication step when importing files from Google Docs?

I've managed to import a file successfully just now - our G-drive and Confluence are on the same SSO, after selecting the account, the authentication process was automatic.

(having said that, the imported document looks awful and I'd be better of doing the good old copy paste :) ) 

[Caitlin]

Hi @Kristian Klima Thank you for checking out our question!

In this case, this error appears before Google has a chance to request authorization to the account, and as of now, only one of our staff members using the space (with identical permissions to others) is reporting an issue. 

We've found a workaround for the time being, though it would be good just for our own background to figure this one out.