I created another organisation and want to delete it. I am unable to remove the product from the org

[Ayushi Sharma]

I created an org but am unable to delete it. The step says to remove any product associated first but the product doesn't have remove or delete option.

[Kristian Klima]

HI @Ayushi Sharma and welcome to the Community

Navigate to this section of your Organization's admin console

You'll find all the links you need to accomplish the task there, including:

• https://support.atlassian.com/organization-administration/docs/delete-an-atlassian-organization/
• https://support.atlassian.com/organization-administration/docs/delete-your-organization/

[Ayushi Sharma]

Yes I have browsed all these topics. They say to remove the product from the organisation and I am unable to do that.

[Kristian Klima]

What about this one?

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/

[Ayushi Sharma]

Yes i have cancelled all subscriptions as well. I just want to know how to remove a product from the organisation as i cant find the remove option

[Kristian Klima]

This is the screenshot from my private Confluence - Standard license, monthly payments. 

I'm the org admin.

[Ayushi Sharma]

Hey Thanks for replying

This is what I see. Its a bit different from yours. 

Products page

Manage Product Options

[Barbara Szczesniak]

@Ayushi Sharma It looks like you are trying to remove a Free Cloud instance. This may be the issue.

This page (https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html) indicates that it applies to Standard, Premium, and Enterprise sites. I cannot find any documentation specifically about a Free site, but I did find this recent post that might help you: https://community.atlassian.com/t5/Jira-questions/How-to-delete-the-whole-site/qaq-p/2792291 

[Kristian Klima]

@Barbara Szczesniak I had a Free JSM with free Jira, and I was able to remove the free products, I was only left with Confluence. 

But it's possible the situation changed...