I created another organisation and want to delete it. I am unable to remove the product from the org

Ayushi Sharma
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December 11, 2024

I created an org but am unable to delete it. The step says to remove any product associated first but the product doesn't have remove or delete option.

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Kristian Klima
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December 11, 2024

HI @Ayushi Sharma and welcome to the Community

Navigate to this section of your Organization's admin console

2024-12-12_08-40-58.png

 

You'll find all the links you need to accomplish the task there, including:

Ayushi Sharma
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December 11, 2024

Yes I have browsed all these topics. They say to remove the product from the organisation and I am unable to do that.

Kristian Klima
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December 12, 2024
Ayushi Sharma
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December 12, 2024

Yes i have cancelled all subscriptions as well. I just want to know how to remove a product from the organisation as i cant find the remove option

Kristian Klima
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December 12, 2024

This is the screenshot from my private Confluence - Standard license, monthly payments. 

I'm the org admin.

2024-12-12_10-27-06.png

Ayushi Sharma
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December 12, 2024

Hey Thanks for replying

This is what I see. Its a bit different from yours. 

 

Products page

Capture.JPG

Manage Product Options

Casspture.JPG

Barbara Szczesniak
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December 12, 2024

@Ayushi Sharma It looks like you are trying to remove a Free Cloud instance. This may be the issue.

This page (https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html) indicates that it applies to Standard, Premium, and Enterprise sites. I cannot find any documentation specifically about a Free site, but I did find this recent post that might help you: https://community.atlassian.com/t5/Jira-questions/How-to-delete-the-whole-site/qaq-p/2792291 

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