How to setup confluence - grant permission group "jira-software-users" internal users correctly

[Bruna Moreira S]

Hey frens, hope all is well. 

Can someone please help me out, Internal Licensed Users group can´t edit confluence page (all permissions are checked / selected) . 

- We have Jira and confluence (cloud), I am encountaring a issue that I do not know how to solve it. 

My jira internal users can´t edit confluence page, they are in the granted group (print screen attached). Is there a setup that the jira admin needs to do in order to integrate the users in jira-confluence? 

Please help!

obs.: I think there is a setup/process that we are not doing correctly. Please, follow my thoughts:

All the time a new member arrives in the company, we request a JIRA user, even after requesting a JIRA user, support tells us to request "Individual Users" to edit confluence and pay more $$.  But why do we have to pay for individual users / (external users) since the (Internal Licensed Users) is in the "jira-software-users" grant permission? 

[Trudy Claspill]

Hello @Bruna Moreira S 

Welcome to the Atlassian community.

Regardless of the permissions you grant within Confluence (or Jira) the users must have Product Access to the product itself. Have you granted the users in that group Product Access to Confluence?

Product Access is managed from the https://admin.atlassian.com site. Refer to this document:

https://support.atlassian.com/user-management/docs/give-users-access-to-products/

The number of licensed users that you pay for is based on the users that have Product Access for each product. The licensed users for each product are managed separately, so you may have a different number of licensed users for each product.

Being a licensed user of one product does not necessarily make you a licensed user of all products. It depends on how you have allocated Product Access.