Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I embed the Jira service desk widget in a confluence page?

There is no obvious way to embed the Jira service desk widget in a confluence page with the given code snippet (script). 

Any thoughts?


4 answers

That doesn't answer the question of specifically the service desk widget.  If you to the JIRA Service Desk project you can copy a widget script for embedding the form. That script looks like this:


<script data-jsd-embedded data-key="1243-abcd-5678-efgh" data-base-url="" src=""></script>


We want to embed that specific script into Confluence.  Seems like this should be possible from a security perspective as there are already other JIRA embeds in Confluence.


Which macro can be used to embed that script?

@Jay Rosenthal This is exactly what I am looking for but still not able to perform.

It would be great to include the widget to a Support Page or on the Overview Page.
With the basic widget addon, this is not possible.

Have you already found a solution?

Thanks and kind regards

I've tried with 2 html/javascript macro plugins available and can't get this to work. Any suggestions?

Has any answer ever been provided for this? Even with the HTML include add-on all that shows up is a blank space when using the Embed Widget code provided by jira service desk. If we can embed a request form into Confluence that would simplify so much.

0 votes
Diego Atlassian Team Apr 22, 2019

Hello there!

Brian, you should be able to type / in your editor and search for the desired macro. The interaction looks like this:

  1. Create a new page
  2. Type the / symbol
  3. This should come up:
    1. Screen Shot 2019-04-22 at 15.19.02.png
  4. Type the macro name
  5. Select the desired macro


We also have the option to insert via the toolbar at the top:


  1. Create a new page
  2. Click the + sign at the top
  3. Click View More
  4. This should come up
    1. Screen Shot 2019-04-22 at 15.19.19.png
  5. After clicking view more, search for the desired macro


Further, could you clarify the part about "...with the given code snippet (script). ".  Are you trying to manually insert a macro with an API to an specific Confluence page? Could you give us an example of the snippet you are using?

Please, be mindful when sharing information here in Community. Here we are on an open space and anyone can see what is posted. So take care not to share sensitive information.

Looking forward to your reply Brian!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

388 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you