Do guests count towards user limit?

[Karl Schwamm]

Hello, 

I read the following statement on an Atlassian Support page: 

"Guests are free of charge (up to 5 guests per paid user). Total number of users (paid + guests) can't exceed the current Confluence site user limit." (Invite guests to Confluence | Confluence Cloud | Atlassian Support)

My question to check if I understand this correctly:
Let's say we have a user limit of 1400 and 1350 seats are taken by paid users. The maximum number of guests I can invite is 50 then, right?

Or another scenario: If 1400 seats (out of 1400) were taken by paid users, I would not be able to invite any guests. Am I understanding that correctly?

Thanks in advance for your help. 

Karl 

[Kristian Klima · Accepted solution]

Hi @Karl Schwamm 

Documentation is rather ambiguous but I believe that 'plan limit' applies to the maximum number of users that are permissible on the specific pricing plan where plan = standard, premium, enterprise.

Which is 150K users for Standard. 

In other words, if you have 1400 paid users, you can have 7000 guests in total. This matches mine, and many others', empirical experience.

Not to mention the fact, that as you're on Enterprise, you have A LOT of other options when it comes to user counts and playing it smart with multiple Confluence sites/projects.

[Karl Schwamm]

Hi @Kristian Klima

thanks for your answer and sharing your experience on that. 

As we're getting close to our paid user limit I just wanted to get that clear if a guest is counting as a user or not. That's good news :)

[Steve Rhodes · Accepted solution]

We have 2500 paid users and sometimes upto 1000 guests, so I can confirm with first hand knowledge that guests do not count towards your user tier. We can technically have 12500 guests even if only 1 person is logging in, as we pay for 2500 users.

We are using Confluence Standard. Confluence Premium or Enterprise is not needed to enable the guest feature like this.

Please accept this answer if you feel that I have answered it for you.

[Karl Schwamm]

Hi @Steve Rhodes 

thanks for sharing your experience on that.
Good to hear that guest to not count towards the user tier. 

[Barbara Szczesniak · Accepted solution]

@Karl Schwamm Welcome to the Atlassian Community.

On the page that the user limit link goes to, the only mention of a user limit is for the Free plan.

We are on a Standard plan, and, as far as I know, our user limit is the number of users we have paid licenses for + 5 times that number (for Guests). Maybe my understanding is incorrect, though.

Has someone from Atlassian told you that you have a specific limit for your Enterprise plan?

[Karl Schwamm]

Hi @Barbara Szczesniak 

thanks for your answer. 
In my post I forgot to mention that we are on Enterprise. 

So following the others I guess you understanding is correct! :)

[Humashankar VJ]

Hi @Karl Schwamm 

Your understanding is right.

The total number of users, including both paid users and guests, cannot exceed your site's user limit

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Karl Schwamm]

Hi @Humashankar VJ 

thanks for your quick reaction!
In my post I forgot to mention that were on Enterprise so according to the others in this case we can exceed the paid user limit.