This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
If we link Confluence to Jira as a knowledge base - do we have to pay for each customer as a confluence user? (In Jira, customers don't count as users)
Hi @Jonas Volger,
This depends on the permission level you have set to the KB. If it is set as public and your JIRA users are not in confluence-users group then they won't count towards your confluence license.
why wouldn't they allow adding customers to view only groups so they wont count as a licensed user but access could still be controlled?
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Hi @Joel Brown,
If you have set pages with anonymous view permission, then all people will be allowed to view it without being counted as confluence users.
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realized that this thread is about KB access, I was referring to space access, will need to post somewhere else.
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