Count Jira customers as confluence users in a knowledge base?

[Jonas Volger]

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

If we link Confluence to Jira as a knowledge base - do we have to pay for each customer as a confluence user? (In Jira, customers don't count as users)

[Georges Moubarak]

Hi @Jonas Volger,

This depends on the permission level you have set to the KB. If it is set as public and your JIRA users are not in confluence-users group then they won't count towards your confluence license.

[Joel Brown]

why wouldn't they allow adding customers to view only groups so they wont count as a licensed user but access could still be controlled?

[Georges Moubarak]

Hi @Joel Brown,

If you have set pages with anonymous view permission, then all people will be allowed to view it without being counted as confluence users.

[Joel Brown]

realized that this thread is about KB access, I was referring to space access, will need to post somewhere else.