Count Jira customers as confluence users in a knowledge base?

Jonas Volger March 8, 2016

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

If we link Confluence to Jira as a knowledge base - do we have to pay for each customer as a confluence user? (In Jira, customers don't count as users)

1 answer

3 votes
Georges Moubarak
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March 8, 2016

Hi @Jonas Volger,

This depends on the permission level you have set to the KB. If it is set as public and your JIRA users are not in confluence-users group then they won't count towards your confluence license.

Joel Brown August 3, 2016

why wouldn't they allow adding customers to view only groups so they wont count as a licensed user but access could still be controlled?

Georges Moubarak
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August 15, 2016

Hi @Joel Brown,

If you have set pages with anonymous view permission, then all people will be allowed to view it without being counted as confluence users.

Joel Brown August 16, 2016

realized that this thread is about KB access, I was referring to space access, will need to post somewhere else.

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