Cannot attach images/videos/files to pages

[Daniel Mariano]

Hi! I'm not able to attach images/videos/files to pages. The button to insert any of these is not even appearing. Do you know how to fix this bug/issue? Thanks!

[Humashankar VJ]

Hi @Daniel Mariano 

It could be because of this.

Please refer the similar post and experience what other users are experiencing.

Not able to add files and images anymore (atlassian.com)

Impossible to insert image in confluence pages (atlassian.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[Daniel Mariano]

hi @Humashankar VJ thanks for providing those links. Tried to look into the solutions but nothing helped.

[Humashankar VJ]

@Daniel Mariano - You're correct, and several users have echoed this concern. Let's give a wait time, and it's possible the issue may resolve itself.

[Jack Brickey]

Hi @Daniel Mariano , could you share an image of the menu when in edit mode?

[Jack Brickey]

I don't see any current report of Confluence degradation on status.atlassian.com. I am not experiencing issues FWIW. If indeed the add image is missing and others on your instance are seeing the same please report to https://support.atlassian.com/contact/#/ .

[Daniel Mariano]

Hi @Jack Brickey this is the menu. When I click on + and select "add image" nothing happens, but my colleagues are able to add them. Dont know what happened. Thanks!

[Jack Brickey]

Hi @Daniel Mariano , could you please check another browser just to eliminate the possibility of a browser issue. Sometimes browsers or extensions can cause the issue. if the rest of your team is seeing it, then it is not a bug within the software for your specific instance.

[Daniel Mariano]

Hi @Jack Brickey already changed browser and cleaned cache and nothing happened.

[Jack Brickey]

Hi @Daniel Mariano , below is what I see which includes an image icon though there is an add image in the drop-down. Once selected I am prompted to upload. I would suggest reporting to Atlassian support via the link above. Though it is odd that it works for others.

[Daniel Mariano]

Hi @Jack Brickey can you please let me know how to report to Support team? Via that link I'm only able to open a request in this forum.

[Jack Brickey]

Hi @Daniel Mariano , then either you are on a Free instance or you are not listed as a technical contact. If you are on standard then please contact your system admin and have them open the request.