Not able to add files and images anymore

[Bruno Susano]

Hello,

Today I was trying to add images or files to my confluence space and when I click to add a file or image nothing happens. I tried in different browsers but the same issue.

This was working perfectly fine yesterday.

I am the administrator of the space and I have all the rights for it, including adding attachments.

I have already rebooted the laptop, clean cookies, tried in incognito mode but it is always the same issue - nothing happens when I try to upload a file or image.

Could you please let me know what the issue might be?

Thank you,

Bruno Susano

[Bruno Susano]

Hello all,

Today it is already working again for me.
Maybe Atlassian did some change to fix this?

[Jörg Schwarz]

Hi Bruno, seems as if they fixed something in the background. The editor icon for attachments is back for me, too, and brings up the correct function. 

However, there's no specific feedback on the case I opened other than a standard "we're working on it" answer.

But I'm happy if the fix is persistent.

Regards

J.

[Barbara Szczesniak]

I added a tag that I think is for Atlassian support, since this seems to be pretty widespread, and I don't see anything about this on the status page.

[Anne Muhrin Macatangay]

Experiencing the same issue here. I'm on the West Coast (US) and have tried every way to insert an image on my confluence dashboard, but nothing worked.

[Michael Guymon]

On the east coast of US and having the same problems. Unable to copy or insert images into confluence

[Panagiotis Papanastasiou]

Same here... Exact same issue.

https://community.atlassian.com/t5/Confluence-questions/Image-Attachments-Icon-Missing-from-the-Edit-Page-Menu-Also-Page/qaq-p/2750049

[Emily Haboubi]

I'm having the same problem. Was working fine yesterday and it is working fine for a colleague on my pages. Located in UK.

[Jörg Schwarz]

I'm experiencing the same issue. I'm located in Germany/EU. Tried different browsers (Chrome, Firefox, Bing), cleared browser cache, rebooted the pc: no success. Drag/Drop, Copy/Past won't work as well.

Has this issue already been raised with confluence?

Thanks

Joerg

[Alexander Hofstetter]

Same region for me. I raised a support ticket - no solution so far. 

[Jörg Schwarz]

If it's on the confcloud portal, would you mind sharing the issue/case id?

[Marc - Devoteam]

Best is to raise a support issue at Atlassian.

https://support.atlassian.com/contact/ 

[Bruno Susano]

I am working from Lisbon/EU, so it seems that it could be a problem related to Europe?

Nonetheless will ask internally for a ticket to be raised to Atlassian.

Thank you

[Marc - Devoteam]

Hi @Bruno Susano 

Welcome to the community.

I can't see any issues on Confluence via the statuspage; https://confluence.status.atlassian.com/ 

Best is to raise a support issue at Atlassian.

https://support.atlassian.com/contact/ 

[Alexander Hofstetter]

Hi, one of my colleagues has had the same problem since today. No solution found so far

[Barbara Szczesniak]

@Bruno Susano and @Alexander Hofstetter I am not seeing this in my Standard Cloud instance. 

As @Marc - Devoteam said, there are no active incidents on the status page, but maybe you have found one. I cannot tell whether the two of you are located in the same region (could be occurring in only one region of the world?). I am in East coast US and not seeing the issue.

Contact Atlassian support to report the issue.

[Muragesh.K]

Additionally, the "add image" icon is not available while editing.

I am located in India and facing the same issue.

[Jörg Schwarz]

Seems a little different with me: I do not even have the icon to click "add file or image" in my editor