Knowledge base & knowledge management practices in confluence

[Musa Efe Erten]

Hi everyone, I am business analysts team lead in an insurance company in Turkey. 

We are dealing with claims applications for our company.

We are tracking sdlc via agile/waterfall methodologies. Every month we deliver working software in prod environment.

Basically we have two teams as analyst/testers & developers (.Net).

We had lack of knowledge base for our product. So we have started using confluence & stackoverflow last year. We are happy & have gotten accustomed to them. Bu we dreamed about creating "wikipedia" about the application.

Does anyone think of any practice, analysis template or a sop? How we can establish a "learning & sharing culture" with the notion of "knowledge bases"?

There are lots of articles about it, but I appreciated it there are real-life experiences.

Thx in advance :)