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We are going to be creating a Confluence KB and integrate it with our JIRA SD. We have both products on-prem. I am looking for examples of these products in action.
I'm interested in how you have your SD is setup from a client perspective and also how your KB articles are formatted and delivered. Do you make these services available to the general public?
Our JIRA Service Desk is only available to those who login but we are looking at making our Confluence KB public.
Is your current setup working for you? Is there something you wish you could change? Are there other things you tired that didn't work so well? Did anything surprise you?
Can you share the URL to your JIRA Service Desk and/or Confluence Knowledge base so we can have a collection of examples?