Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

JIRA Service Desk and/or Confluence Knowledge Base Examples

Hi Everyone,

We are going to be creating a Confluence KB and integrate it with our JIRA SD. We have both products on-prem. I am looking for examples of these products in action. 

I'm interested in how you have your SD is setup from a client perspective and also how your KB articles are formatted and delivered. Do you make these services available to the general public?

Our JIRA Service Desk is only available to those who login but we are looking at making our Confluence KB public.

Is your current setup working for you? Is there something you wish you could change? Are there other things you tired that didn't work so well? Did anything surprise you?

Can you share the URL to your JIRA Service Desk and/or Confluence Knowledge base so we can have a collection of examples?

Thanks

1 comment

carolyn french Community Leader May 15, 2018

Hi Madeline,

One thing that surprised me in the user experience is that SD users will pull up Confluence KB articles without the context of the normal Confluence navigation. For example, if there are suggested articles for self-help, they will be able to see those, but not navigate to other pages unless you add links into that page itself. I recently came across this q & a, and really liked the response- maybe you can join that thread to pick up more information.

https://community.atlassian.com/t5/Confluence-questions/How-best-to-format-Confluence-Knowledge-Base-KB-Content-with/qaq-p/461934

Hope this helps!

Carolyn

Comment

Log in or Sign up to comment
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

454 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you