Formatting a Confluence Knowledge Base is completely up to the users and creators preference. The only think I can really do is give you an idea of how I formatted my Confluence Knowledge Base to work with JSD.
Although, it would be easier to do this over some sort of chat, I will do my best to explain... Confluence is based on Hierarchy, as you know:
- All of my main pages contain the macro {children display} so if users somehow navigate to that page, they can see all of the chilren pages of the main page.
- Under the main page I create children pages that are directly related to the main pages topic (i.e. Main page named Connections - Children Pages could be Common Connection Issues, VPN Connection, Connecting to WiFi and so on)
- I utilize the {word and {excel documents for procedural documentation. There is a setting you can turn on so you can edit Microsft Documents within Confluence.
- I set my Knowledge Base to "Anonymus Access" meaning a lot of users can view it but only certain people can edit.
- I use Labels to group together relatable content and on the bottom of each page I use the macro {Conent by Label to display relatable information
Is this the type of stuff you are looking for? I really enjoy formatting Confluence to be friendly with JSD but everyone has a different approach.
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