You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Hi, I want to connect Jira issue and JSM's service request directly.
I already made forms and service requests in Jira service desk based on JSM. So I want to make Jira Software users can use those conveniently when they create some Jira Software issue. Until now, we used an automation to connect Jira software and JSM, but I'm still curious about it.
In Jira software automation, they only give me 'Create incident', and 'Edit request type' about JSM.
What I wanted to do is create new request on JSM, so I think I need to use 'Create incident'. But, I found that incident is not for creating new issue/task/.. but for dealing with problems.
In my case, using 'Create incident' is the best way to create own automation system?
Or are there some other ways to solve this problem?