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Unable to sign in

John O_shea
John O_shea November 11, 2022

I'm getting the following error regardless of what browser I use and even in private browsing modes

A482B02F-09CC-49B4-A47F-9EA5EBC22F5C.png

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2022

Hi @John O_shea and welcome to the community.

The Bitbucket Cloud account with the same email as your community account was deactivated, which I believe is the reason for the error you were seeing.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
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November 12, 2022

Hi @John O_shea ,

welcome to the Atlassian community!

There is a similar thread https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/1896018 and it seems that could be related to an inactive account.

Try to raise a support request https://support.atlassian.com/contact/

Hope this helps,

Fabio

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Bitbucket
Bitbucket
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