Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

System is asking me to select a credential helper - but not allowing a selection

Am unable to clone our latest repositories. System is asking me to select a credential helper. The system won't recognize any selection and it won't let me out of that 'loop.' I saw this mentioned in other tickets, but did not see a workable resolution.

On another thread on a public site, someone suggested reverting to an earlier version of BitBucket. Not sure if that's a workable solution, in addition - I haven't figured out how to do this.

Has anyone else encountered this and found a reliable solution?

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 27, 2022

Hey Jennifer,

So that we may assist you with this please clarify the following for me:

- Are you referring to Bitbucket Cloud or Bitbucket Server? 

- Which GIT application are you using (ie regular Terminal/CMD, Sourcetree, Mingw64 etc)?

- Which protocol are you using, HTTPS or SSH?

In addition, please post the full error output (minus the workspaceID/reposlug as this is a public forum).

Cheers!

- Ben (Bitbucket Cloud Support)

Hi Ben. 

See replies inline below.

- Are you referring to Bitbucket Cloud or Bitbucket Server? Cloud (I think)

- Which GIT application are you using (ie regular Terminal/CMD, Sourcetree, Mingw64 etc)? (Sourcetree)

- Which protocol are you using, HTTPS or SSH? (HTTPS: - I think (?))

In addition, please post the full error output (minus the workspaceID/reposlug as this is a public forum). [I didn't receive an 'error' message. I received a credential helper popup. No matter what I selected, the pop-up reappeared, and I cannot progress past it.

Cheers!

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 30, 2022

Hey Jennifer,

Thank you for sharing this information, this will help me to instruct you further.

I would suggest reading the following Community articles related to the credential manager popup loop issue:
https://community.atlassian.com/t5/Sourcetree-questions/I-always-get-a-popup-credential-helper-selector-asking-me-to/qaq-p/1465880
https://community.atlassian.com/t5/Sourcetree-questions/Credential-Helper-Selector-won-t-stop-popping-up-and-crashing/qaq-p/1820192

Additionally, I would also suggest reading through the following article - the reason you are being prompted is likely because of our change from basic auth to App Password for HTTPS connections. This would cause any cached credentials to no longer function and this might be why it is prompting you to enter new credentials - there is a guide specifically for Sourcetree here:

Hope this helps.

Cheers!

- Ben (Bitbucket Cloud Support)


 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events