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Credential Helper Selector won't stop popping up and crashing source tree

red gecko I'm New Here Sep 29, 2021

Hi, I've been dealing with this for several days now on my desktop and can't get source tree to work at all. I put in my account information (I'm using Microsofts azure) and it goes through ok, but when I try to clone it pops up the Credential Helper Selector. I select "wincred" like I've seen on many threads and it just pops up again until about 10 tries and just crashed. 

I've tried uninstalling and reinstalling, deleting the password in Windows Credential Manager, deleting the password file in the source tree user app folder: (https://community.atlassian.com/t5/Sourcetree-questions/How-to-update-HTTP-S-credentials-in-sourcetree/qaq-p/297564). 

And I've restarted sourcetree in between each step. 

Also, somewhere along the path my credential helper broke and now shows two wincred options... I don't know how to fix this problem and am stuck. It's working on my windows laptop but it's broken here.

 ST_CredentialHelperSelector.png

Any help is greatly appreciated.

1 answer

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red gecko I'm New Here Sep 30, 2021

I fixed it.

I'm not exactly sure what happened but whatever git tools were installed with source tree were broken. I tried:

  • clearing passwords in Windows credential Manager,
  • uninstalling SourceTree
  • deleting user data for Attlasian in AppData > Local and Roaming
  • deleting .gitconfig
  • re-installing sourcetree 

but I kept getting issues. I couldn't find whatever git metadata SourceTree left behind that was broken, so here's how I fixed it:

  • Cleared all source tree account Data
  • uninstalled source tree 
  • deleted Local and Roaming app data
  • I installed git directly from their site https://git-scm.com/downloads 
  • Then reinstalled source tree, where it found git and attached to that. 
  • Added my remote account, and finally doesn't pop up the CredentialHelper any more.

I did get source tree crashing after because I had an empty repo, but after adding the default 'readme' file it is now cloning from my remote Azure account properly.

What a painful experience getting there though...

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