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Reset Password for BitBucket


I've been trying to reset my password in atlassian, but it seems that I'm not receiving any emails similar to this thread:

Any help would be appreciated. Thanks!


1 answer

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Answer accepted

Hello @Kristjan_Mariano ,

I found this error for your email in our mailing system log:

The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces.

This happened on 14th of January, and because of this all further emails to your email were suppressed. Please double check that your mailbox is active.

I've just removed the bounce on our side, so if your mailbox is now fine, you should get new emails.

Let me know if this helped.


Hi Daniil, thanks for your fast reply.

I was able to reset my password. Thank you!



Hi @Daniil Penkin,

I'm having the exact same issue as Kristjan. The email I'm using is definitely active.

Any help would be appreciated. 



Hello @RyanReed,

Welcome to the Community.

I don't see any errors registered for your email. Are you sure you looking at the right one? If yes, please open a support case with us so that we can check other potential reasons.


@Daniil Penkin I am unable to reset my Bitbucket password for the same reason. I am not getting any reset password mail. Kindly help.

Hello! I would like to change the mail for the account, but I do not have access to the current mail and the password is lost. Tell me how can I reset my password and mail without access to my current mail?

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