Bit Bucket login asking for 'Pick a username'

[Charlene Hunter]

When I try to go to the usual url for my bitbucket cloud, I get the following

My account definitely exists as I used it a couple days ago, and I have just push code to my repository. 

Any help would be appreciated

[Bara Emran]

same problem here. Can't pass the"create  a user name" step. Tried different browser and clearing cache and cookies,  still can't fix it.

[Marc Segond]

Same problem here this morning creating a new account...

[odedarbel]

I also have the same issue - cannot create an account with Bitbucket even though after I first tried to login (to Bitbucket) with my Google account, the Atlassian account was created successfully and I can log in to id.atlassian.com.

Every time I try to access Bitbucket I get the "Pick a username" screen and I cannot progress further - there are no errors but nothing I can type in will get the dialog submitted - clicking Continue or hitting ENTER does not appear to do anything.

Both Firefox and Chrome report many "Content Security Policy" issues and also this exception:

Uncaught (in promise) ChunkLoadError: Loading chunk 5 failed.
(error: https://bitbucket.org/atlassianid/bb-signup/undefineddist/webpack/5.js)
at Function.u.e (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/app.js:1:928)
at Object.atlassian-id/registration/username-registration-form-cst (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:890:150594)
at https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:54436
at l (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98387)
at Generator._invoke (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98140)
at Generator.forEach.e.<computed> [as next] (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:1112:98744)
at r (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:53908)
at https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:54051
at new Promise (<anonymous>)
at HTMLFormElement.<anonymous> (https://d301sr5gafysq2.cloudfront.net/0c9cb1ba187e/dist/webpack/vendor.js:423:53844)
 u.e @ app.js:1
atlassian-id/registration/username-registration-form-cst @ vendor.js:890
(anonymous) @ vendor.js:423
l @ vendor.js:1112
(anonymous) @ vendor.js:1112
forEach.e.<computed> @ vendor.js:1112
r @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
each @ aui-5.js:14
each @ aui-5.js:14
h @ vendor.js:423
(anonymous) @ vendor.js:423
c @ aui-5.js:31
trigger @ aui-5.js:31
(anonymous) @ vendor.js:423
u @ aui-5.js:25
fireWith @ aui-5.js:25
ready @ aui-5.js:25
O @ aui-5.js:25
Promise.then (async) 
r @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
(anonymous) @ vendor.js:423
each @ aui-5.js:14
each @ aui-5.js:14
h @ vendor.js:423
(anonymous) @ vendor.js:423
c @ aui-5.js:31
trigger @ aui-5.js:31
(anonymous) @ vendor.js:423
u @ aui-5.js:25
fireWith @ aui-5.js:25
ready @ aui-5.js:25
O @ aui-5.js:25

[Ryan Rogers]

Same here.  Issue in Edge, Chrome, and Brave.

[odedarbel]

The problem I described above is now resolved for me - I can enter invalid username and get an error report, and have a valid user name accepted and access BitBucket.

[Ryan Rogers]

Same, I am now able to create a user ID.

[Adesh Khare]

I am also getting same issue, didn't get any luck to resolve this issue by above solution 

[Ana Retamal]

Hi Charlene! We've been able to reproduce this issue and our development team has been working into a fix. You should be able to login now following the steps:

1. Browse id.atlassian.com and logout if there's any open sessions
2. Clear your browser cache and cookies
3. Browse bitbucket.org and click Login, you'll be redirected to id.atlassian.com. Proceed to enter your Atlassian ID email address and password which you use to login with Bitbucket. 

If after this you're still experiencing problems, please let us know so we can contrinue helping you!

Best regards,

Ana

[jonathanseitz]

I'm having the same issue, and the steps outlined here did not resolve it. 

I'm running Fedora 26 (4.11.10), and tried logging in using Chromium (Version 59.0.3071.104), Opera (46.0.2597.46), and a fresh install of Firefox (54.0) with no change in behavior. Each time I log in I'm redirected to https://bitbucket.org/socialauth/signup

[jonseitz]

Disregard previous message: I was able to log in using the google account integration.

[Ana Retamal]

Glad to hear that, Jonathan :)

[Isaac Saito]

Belated, but I just stumbled upon this issue and the suggested resolution did not help.

Opening  https://bitbucket.org/%MY_ACCOUNT% on a web browser does take me to my account's page, so I don't feel a necessity to create anything.

[Ana Retamal]

Hi @Isaac Saito! This is an old issue that occurred to users that came to his Bitbucket account for the first time after we rolled the integration with the Atlassian accounts. If during the login process they entered their secondary email address instead of the primary one, Bitbucket wouldn't recognize it and offered to create a new account. So they shouldn't need to create a new account, just use the email they had set as primary.

Hope this clarifies!

Ana

[Christopher Smith]

@Ana Retamal I am experiencing this issue with one of my devs; I have tried what was stated above. 

* id.atlassian.com. - then logged out

* Cleared All Time Cache in Chrome

* Resent Welcome Email 

* User selected Accept Invite

* When selecting the link it redirects to the the choose user name 



We are using the Google login signin option "login as xxxxx" 

[MattOVR]

@Ana Retamal we seem to be having the exact same issue as @Christopher Smith in trying to add a new developer to our team here.  

[Lingo Ba]

I'm experiencing the same issue!

[@sasan_am]

I'm experiencing the same issue!