Not recieving the reset password link

[Shashank Hegde]

Hi @Ana Retamal , my bitbucket creds is not working to clone the repo. I Have tried to reset the password . But I did not receive any email to get reset password link.

Please find my email id here

shashank.hegde@neutrinos.co

Thanks

[Ana Retamal · Accepted solution]

Hi @Shashank Hegde, thanks for reaching out!

We've checked our mail system and we could not find any issues regarding the reset password emails, were you able to receive them already and change the password?

If you did, were you able to go ahead with cloning the repository?

If not, could you let us know which issue are you experiencing at the moment so we can continue helping you?

Cheers :) 

Ana

[Rib0]

Hi, @Ana Retamal 

i have the same problem, could you help me please