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I'm getting the error "We couldn’t log you in"

gumm29
gumm29 Sep 01, 2021

Hello, I have a account of Bitbucket but I'm getting the error "

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

" but its not integrated with project of Jira and Confluence. I think it is the error of I had have an community Bitbucket accont in the same email.
Help me.
Thanks

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dimro2008
dimro2008 Jan 17, 2023

I have the same problem!!! Resolve it please

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 18, 2023

Hi @dimro2008 ,

I'll reply shortly to the new question you created here: https://community.atlassian.com/t5/Bitbucket-questions/We-couldn-t-log-you-in-problem/qaq-p/2242551

Kind regards,
Theodora

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 03, 2021

Hi @gumm29,

I checked in our system and I saw that your Bitbucket Cloud account was marked as Spam by our spam filters, our apologies for the inconvenience caused by this.

I went ahead and removed the spam indication from your account, so you should be able to log in now.

Please feel free to let me know if things are ok now and if you need anything further.

Kind regards,
Theodora

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gumm29
gumm29 Sep 08, 2021

Hi @Theodora Boudale thank you for help.

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 10, 2021

You are very welcome @gumm29, please feel free to reach out if you ever need anything else.

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