Unable to login Bitbucket - We couldn’t log you in

[Kiran Patel]

Hello There

I am getting the following error when login to my bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks,
Kiran Patel

[Theodora Boudale]

Hi Kiran and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing. The dormant state has nothing to do with the number of unsuccessful logins; The reason for that status is because you didn't log in to your account around 2017-2018 when we were doing the integration with Atlassian accounts (https://id.atlassian.com/) for authentication.

I just reactivated your account. Can you try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

[vikram]

Hi @Kiran Patel 

Welcome to Atlassian Community.

If we login to application more than the specified count for invalid login then your user will be blocked and deactivated from Atlassian site(and side).

Wait till one of the Atlassian person checks and deactivates your account, then only you can login.

Vikram P

[Kiran Patel]

Thanks @vikram for your inputs. I referred the other similar posts and answers from Atlassian who mentioned opening a new thread where they will check my problem and take action. However, I'm not sure how long it will take to do what is needed on their side.