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I can't login to bitbucket

frank doyle March 1, 2023

Getting the "We couldn’t log you in" issue described here: https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635

It looks like I do have an old account, might have been deactivated. 

2 answers

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 3, 2023

Hey @frank doyle .

Welcome to the community!

I checked internally that your account was in an inactive state due to a long time with no login. I went ahead and set it to active again.

Could you please try again and let me know how it goes?

Thank you, @frank doyle !

Patrik S

0 votes
Riley Venable
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 1, 2023

You can try to reset your password via the Atlassian reset form: https://id.atlassian.com/login/resetpassword

frank doyle March 1, 2023

I have done this. I continue to receive the message. 

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