Email on suppression list

[Elliott Pulley]

I have stopped receiving all emails from Bitbucket for repos and pull requests I am watching. I tried changing my settings but it didn't work so I attempted to recover my account and didn't receive the recovery link email so I believe my email has been suppressed. Can anybody help? Thanks

[Theodora Boudale · Accepted solution]

Hi @Elliott Pulley and welcome to the community!

Your email address was indeed on our suppression list because we attempted to send an email a few weeks ago and received a hard bounce response from your mail server indicating permanent failure.

I went ahead and removed your email from the suppression list, can you please keep an eye now and let me know if you receive email notifications?

Kind regards,
Theodora

[Elliott Pulley]

Thank you, my emails have started coming through again

[Theodora Boudale]

You are very welcome. Please feel free to reach out if you ever need anything else!

[Deleted user]

Hello Theodora,

We have a similar issue in my company using Jira Software.

Is there any way for us to confirm the situation and maybe solve it by ourselves?

Best regards,

[Theodora Boudale]

Hi @[deleted],

I checked the domain of your email address in our system; only one email address from that domain is in our suppression list and that email address is of a disabled Atlassian account.

I would suggest checking the email configuration in your Jira instance:

• https://support.atlassian.com/jira-cloud-administration/docs/configure-email-in-jira-applications/

If you still can't figure out why this issue is occurring, you can reach out to the support team via https://support.atlassian.com/contact/#/. In "What can we help you with?" select "Technical issues and bugs" and then Jira Cloud as product.

Kind regards,
Theodora

[Deleted user]

Hello Theodora,

Thank you for your answer, I'll have another look at the mail configuration.

Regards,

Maxime

[Harald Seyr]

Hi @Elliott Pulley 

maybe Unsuppress invitation emails with one click - Atlassian Community helps. This is a new feature that just was released by Atlassian. However, it requires some admin from you organisation to act.

Regards,

Harald