Hello there,
Unfortunately it is not possible for me to select a customfield as recipient of an email.
I tried the following values as the recipient of the email without success: {{customfield_11520}}, {{customfield_11520.value}}, {{issue.customfield_11520}}, {{issue.customfield_11520.value}}
Before that I check with an extended comparison condition (^null$|^$) if the field {{issue.customfield_11520}} ("Testauftraggeber") is not empty.
Error message:
Send email
The email could not be sent because the "To" field is empty. If you referenced a field, it may be empty.
Screenshot: Automation
Screenshot: Customfield
Many Greetings,
Christopher
Try simply with {issue.CUSTOMFIELDNAME}}. E.g. I have a paragraph field called "Paragraph". To get the value of this text field I used {{issue.Paragraph}} and the send email worked just fine. What type of field is your field?
Hi Alex,
Unfortunately, that didn't work out.
I still get the same error message that the field is empty.
I have already removed the comparison condition.
In my first post you can see a screenshot of the field.
Please see also screenshot:
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The custom field contains a user from another project.
That means there is a manual trigger in project A and the triggering user creates a new task in project B. The new task contains a custom field to store the triggering user.
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The field you are using is a user picker field. Meaning that behind it Jira uses the account id of the user and not any other information. To acquire this type:
{{issue.Testauftraggeber.emailAddress}}
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Unfortunately, that didn't work out.
I still get the same error message that the field is empty.
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When copying from project A to project B, can't I pass the email address of the user who is firing the trigger into a new text field?
Unfortunately, the text field remained empty in the following attempt:
{
"fields": {
"customfield_11520": [{"id": "{{initiator.accountID}}" }],
"customfield_11523": [{"id": "{{initiator.emailAdress}}" }]
}
}
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@Christopher Dick can you explain/break down your rule please? It doesn't make any sense not to work the above smart value I gave you. I mean I tested it and I have successfully received the email. The only thing I can think of, is that this user field is being copied after the email has been sent. Soo... try adding a re-fetch component before sending the email.
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I found a spelling error, but the problem still persists:
{
"fields": {
"customfield_11520": [{"id": "{{initiator.accountID}}" }],
"customfield_11523": [{"id": "{{initiator.emailAddress}}" }]
}
}
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"customfield_11523": [{"id": "{{initiator.emailAddress}}" }]
You are trying to add an email address to an id. This can't happen :)
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I am unfortunately still new to the topic.
How can I pass the email into a text field?
By the way, the email cannot be sent even after refreshing the process again. Furthermore, an empty field is mentioned as an error.
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Both rules at a glance.
On the left, Project B for sending e-mails.
Right Project A for creating a new task in Project B.
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