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Rule will not run when a comment is updated

hero July 2, 2023

when I choose a trigger issue commented,which describe Rule is run when a comment is added to an issue,will not run when a comment is updated!screenshot-20230703-133306.png

2 answers

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Answer accepted
Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2023

@hero welcome to the community!

if you want to trigger the automation when a comment is updated then use 

Issue comment edited trigger instead. Issue Commented will only run when a comment is added to your issue.
hero July 2, 2023

thank you for your response,but I could not found Issue comment edited trigger anywhere.

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Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2023

@hero it looks like you are using Jira Server/DC. You can use 'Multiple issue events' rule with issue comment edited event instead.

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hero July 2, 2023

I found Issue Comment Edited in Multiple issue events,thank you very much!

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Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2023

You are most welcome @hero !

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2023

Hi hero - Welcome to the Atlassian Community!

Is this rule being triggered by another rule? If so, click the box for Allow rule trigger on the Rule Details page. 

If that doesn't apply, can you share when the Audit Log for when the rule is run? 

hero July 2, 2023

there is no audit log for my operatation,because Issue comment Trigger will not run when a comment is edit.

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