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I have created this automation.
The aim is: A Ticket should be reopen if the ticket is closes and after that a customer add a new comment
The Problem is: If the Service-Desk-user close the ticket and add a comment (in the same moment) the will be ticket reopen.
What can i do that the ticket reopen only if a customer add a ticket after the ticket is closed
Please try with the User Condition, as I described and as documented here: https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#User
user: user who triggered the event
check to perform: is not in group
criteria: your group name