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Lookup issues looping Slack messages


I've got an automation from Jira.

The intention is that every time a deployment happens, the list of issues from the deployment get put into a slack message, and then sent to a slack channel.

What is currently happening is: we get N messages, with N issues in each message. If we've released 10 items in the release, we get 10 messages with all 10 issues listed in each.

What am I missing?

Screen Shot 2022-06-03 at 4.14.39 PM.png

2 answers

1 vote
Simmo Atlassian Team Jun 05, 2022

@Quinn Moffat

Apologies that you've run into this, we really need to rename these actions as it is a bit deceptive. They should be called issue deployed successfully. The trigger runs once for each issue in a deployment.

This is why you are seeing this behaviour.



Hi @Simmo 

Thanks for the information!  From that trigger's smart values, it is possible to detect for which issue the rule is running?

If so, @Quinn Moffat could:

  • sort the JQL with ORDER BY Key ASC to feed to the Lookup Issues action, and...
  • add a condition to only proceed with sending the Slack message if the trigger issue is equal to the first one found in the lookup: {{lookupIssues.first.key}}

Kind regards,

Like Simmo likes this
Simmo Atlassian Team Jun 06, 2022

Hey @Bill Sheboy,

I like it, thats some fancy thinking! I think so. {{issue}} should still work I believe so you can get the issue key that way! 

Like Bill Sheboy likes this

@Bill Sheboy I've given this a go:

I couldn't get the key within the conditional for whatever reason, so I've used the description field.

Screen Shot 2022-06-07 at 11.07.42 AM.png

Like Bill Sheboy likes this

Nice!  I am wondering why {{issue.key}} was not available for the comparison.

Got any ideas, @Simmo ?

Simmo Atlassian Team Jun 07, 2022

@Bill Sheboy not in this case I'm afraid. It should be available or the rule would have errored. Would probably have to work backwards and start by adding a log component for {{issue}} and see what that gives, then go from there.

Like Bill Sheboy likes this

Hi @Quinn Moffat -- Welcome to the Atlassian Community!

Your rule seems to match the same use case shown here for this trigger:

When you look at the audit log, does it show the rule being triggered multiple times for the same deploy?

Kind regards,

Hey Bill! Correct. One deploy = N iterations,


where N is number of issues deployed

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