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I'm looking to setup a customized automation rule in Jira service desk, below is the criteria:
Triggered: when an issue is created
If: Work-effort type = "yes'
Then: Update Priority to 'High'
I have created this rule and applied it but when a request comes in and meets the above criteria, the priority doesn't change to 'high'. When I check the rule's log, it does show the specific issues meeting the criteria. Additionally I am the project owner so permissions shouldn't be an issue. Any thoughts on why this may not be working properly?
Hi @Derek Guzenski -- Welcome to the Atlassian Community!
Would you please post images of your automation rule and an audit log entry showing a case where you expected the value to change? That will provide more context for the commuunity to offer ideas. Thanks!