Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Jira Service Desk Automation

Derek Guzenski
Derek Guzenski Apr 15, 2021

I'm looking to setup a customized automation rule in Jira service desk, below is the criteria:

Triggered: when an issue is created 

If: Work-effort type = "yes'

Then: Update Priority to 'High' 

I have created this rule and applied it but when a request comes in and meets the above criteria, the priority doesn't change to 'high'. When I check the rule's log, it does show the specific issues meeting the criteria. Additionally I am the project owner so permissions shouldn't be an issue. Any thoughts on why this may not be working properly? 

Answer
Watch
Like Be the first to like this
265 views

1 answer

0 votes
Bill Sheboy
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Apr 15, 2021

Hi @Derek Guzenski  -- Welcome to the Atlassian Community!

Would you please post images of your automation rule and an audit log entry showing a case where you expected the value to change?  That will provide more context for the commuunity to offer ideas.  Thanks!

Best regards,

Bill

Reply

Suggest an answer

Log in or Sign up to answer
Atlassian logo
Atlassian Automation
TAGS
AUG Leaders

Atlassian Community Events

See all events