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Jira Service Desk Automation

I'm looking to setup a customized automation rule in Jira service desk, below is the criteria:

Triggered: when an issue is created 

If: Work-effort type = "yes'

Then: Update Priority to 'High' 

I have created this rule and applied it but when a request comes in and meets the above criteria, the priority doesn't change to 'high'. When I check the rule's log, it does show the specific issues meeting the criteria. Additionally I am the project owner so permissions shouldn't be an issue. Any thoughts on why this may not be working properly? 

1 answer

Hi @Derek Guzenski  -- Welcome to the Atlassian Community!

Would you please post images of your automation rule and an audit log entry showing a case where you expected the value to change?  That will provide more context for the commuunity to offer ideas.  Thanks!

Best regards,


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