Jira Automation - Clone tickets and include attachments

[Anth_Burnikell]

Hi is there a way via automation when cloning a ticket into a different project we can also copy over attachments?

[Bill Sheboy]

Hi @Anth_Burnikell 

What version of Jira are you using: Jira Cloud, Server, or Data Center?

For Jira Cloud, I confirmed this works:

• when you use the Clone Issue action
• select the Attachment field from the dropdown list
• select Copy Attachment from Trigger Issue in the options

Kind regards,
Bill

[Luka Hummel - codefortynine]

Hi @Anth_Burnikell

If you are willing to try a third party-app, our Deep Clone for Jira can clone projects and issues, including their attachments. It's as easy as checking one box in the Deep Clone configuration. 

[Clara Belin-Brosseau]

Hello @Anth_Burnikell 

If you're seeking for an easy way to clone a ticket to a different project with the attachments, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

The app is compatible with Automation, you can check our guide here.

You can try the app for free during 30 days (and it stays free under 10 users).

Kind regards,

Clara

[Nicolas Grossi]

@Anth_Burnikell you might take a look at this thread: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-copy-attachments-when-cloning-an-issue/qaq-p/400339

HTH

Nicolas