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JSM Forms Automation

Chad Jackson
Chad Jackson May 27, 2022

New to Jira and looking for some automation assistance.  In Jira Service Management (Cloud)

1 I have forms created and can add the forms in manually to Issues.

2 I created a custom field Default value= none Changed value=yes  where the selection of yes  will trigger automation to add a selected form to the issue.  

This is where I am running into issues. I am unable to figure out how to select Forms via automation. There doesnt seem to be a logical link to select forms.

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Mikael Sandberg
Mikael Sandberg
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May 27, 2022

Hi @Chad Jackson,

Welcome to Atlassian Community!

If you select the Attach forms action you have the option to select which form to attach, and if it should be internal or external.

Screen Shot 2022-05-27 at 11.25.34 AM.png 

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Chad Jackson
Chad Jackson Jul 01, 2022

Thank you,  I was able to get this working finally half the issue was our Insight fields were not populating correctly.

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