How to replace HTML tags in description field?

Andrey Rudnev January 6, 2022

Hi, i try to create a manual automation rule which can to replace(or delete and save only text in desc. field) HTML tags (<div>; </div>; <br />) with empty value in description field.

The fact is that there is a third-party service through which tasks for Jira are created and in the Description field, customers often highlight something with color or something related to HTML. There is no official solution to this problem, so I try to get out through the automation rules.

Can anyone suggest how to implement this?

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Andrey Rudnev January 10, 2022

@Gonchik Tsymzhitov @Bill Sheboy 

I found a way to work with HTML tags through an automation rule. It is not ideal and for each specific case, most likely, you will have to either supplement the existing rule, or create a new one. But in my case, I have specific text and specific tags, so this method worked perfectly.


I am just using the function to replace a specific tag with an empty value.


So, by analogy with any other tags or even entire HTML constructions.

1 vote
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Gonchik Tsymzhitov
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January 6, 2022


Well, only rest api third party solution I see :( 

Bill Sheboy
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January 6, 2022

Hi @Andrey Rudnev 

Yes, what @Gonchik Tsymzhitov suggests:

Although you could probably write a regular expression to remove most of the markup, the edge-cases would probably mess up your description field.

If you can, I suggest investigating if the source service can send plain text.  The next option is the already provided suggestion to look for another REST API to strip off the HTML tags...although that is going to add time to rule execution (up to several seconds).

Kind regards,

Andrey Rudnev January 10, 2022

@Gonchik Tsymzhitov  @Bill Sheboy 

Thanks a lot for your answers!

Like Bill Sheboy likes this

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