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From an external email we are able to create a ticket issue in Jira Service Desk.
This external email syntax is used to communicate between Jira and an external system.
When the created ticket is set to COMPLETED from Jira Agent people, a notification is send automatically to the external system which need to approve that ticket is effectively resolved as completed
For that when the external system reply to the notification email, its reply body is with the syntax below :
FINAL STATUS : CLOSE
Then when the issue comment is updated, I need thought automation to :
- look for the string "FINAL STATUS"
- Read the value of the status
How can I parse this string and get its value in order that with the status value read I can then transition automatically the ticket ?
Hello I solve it.
No need for any rest api as you did not catch what I ment.
All was done in Jira automaton and with filter condition and smart value I am able to catch the string and transition to the desired status based on return value
In order to transition the issue with an automation rule, I believe you need the specific status value's id. To get that from the name you would need to call the REST API to get all of the status values for the project, and then grab the one which matches your name.
If you want to try this with Jira Cloud, here are some references on calling the REST API from a rule, the specific method you will need to get the status values, and how to filter/return the correct status: