How to assign the sub task ticket to particular user automatically based on Parent Ticket Status

Prabhu Chilukuri
Contributor
March 11, 2024

Hi Team,

We would like know that, Is there a way to assign the sub task ticket to particular user automatically based on Parent Ticket Status?

1 answer

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GNarsimhagowda - Empyra
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March 11, 2024

Hi @Prabhu Chilukuri  

 

This can be acheived by automation.

 

Thanks.

Prabhu Chilukuri
Contributor
March 11, 2024

Hi @GNarsimhagowda - Empyra ,

Could you please share the steps?

 

Thanks!

GNarsimhagowda - Empyra
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March 11, 2024

Hi @Prabhu Chilukuri 

 

This is the automation I have used and it is working for me, You  can add conditions based on your requirement

2024-03-11_15h04_57.png

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