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How to assign the sub task ticket to particular user automatically based on Parent Ticket Status

Prabhu Chilukuri March 11, 2024

Hi Team,

We would like know that, Is there a way to assign the sub task ticket to particular user automatically based on Parent Ticket Status?

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GNarsimhagowda - Empyra
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March 11, 2024

Hi @Prabhu Chilukuri  

 

This can be acheived by automation.

 

Thanks.

Prabhu Chilukuri March 11, 2024

Hi @GNarsimhagowda - Empyra ,

Could you please share the steps?

 

Thanks!

GNarsimhagowda - Empyra
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March 11, 2024

Hi @Prabhu Chilukuri 

 

This is the automation I have used and it is working for me, You  can add conditions based on your requirement

2024-03-11_15h04_57.png

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