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How can we copy the attachments of an issue int ok an e-mail?

We urgently want to distribute attachments from issues in Jira by an automatic e-mail in jira automation. How to do that? 


1 answer

1 vote
Jack Brickey Community Leader Jul 08, 2021

It doesn’t seem that this is possible at this time.  Here is a similar post discussing the same thing - Attach-file-Automation-for-Jira 

In that post it references and a suggestion to create such capability you may wish to vote and watch the suggestion- AUT-460 

Thank you Jack, though this is a real pain. There are so many smart fields but this one is essential!

Unfortunately issue AUT-460 seems to relate to images. I want to copy all attachment with a ticket to an e-mail.... 

Jack Brickey Community Leader Jul 08, 2021

Personally I don’t see this as essential. I get that it is important to you but essential would mean it is important to the majority and I don’t see many inquiries on this. But I am just a user like yourself so just an opinion. For sure vote for the issue.

Hi Jack, thanks! So how can I vote? I do not see a button om the page. 

Jack Brickey Community Leader Jul 08, 2021

Ah, in fact you cannot! It just occurred to me that these issues are part of the old code barrel instance and it is not open for watching in voting like the rest of JAC is. 😞

You might consider using the Feedback link within the app and let Atlassian know that this is an important feature for you.

bmccoy Atlassian Team Jul 12, 2021


Jack is correct, this is not something that we support at this time.  I've linked made a note on AUT-460 for you which essentially counts as a vote.


Like # people like this

This same lack of functionality prevents copying attachments from a service desk ticket into a software story ticket in an automated fashion, so that's why it's essential in my opinion as well.

Vote: this would be essential for me too.

Like Alyssa Owens likes this

I couldn't find an actual ticket to vote on anywhere so I made one as this is pretty critical for us too and would be an appreciated addition:

Like Joshua Kapke likes this

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