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How can a notification be created that reminds a reporter when an ticket needs action taken?

Vincent Ivory June 5, 2023

In my change workflow I have a verification state which upon approval the issue is moved to Closed. When the verification state is inactive for a period of time (48 hours) I need for a reminder to be sent to the verifier that they should expedite approval of the ticket.

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2023

Hi @Vincent Ivory,

Welcome to Atlassian Community!

Check out this rule in the automation library, you can use that as a template for the one you are looking to create. Basically you create a scheduled one that looks at updated date and in the verification status and if so, then notify the verifier that the issue needs to be actioned on.

Vincent Ivory June 5, 2023

Thank you! Much appreciated!

Like Mikael Sandberg likes this
Vincent Ivory June 5, 2023

Hi Mikael, I get the following error when trying to publish the automation:  Thanks!

Automation Error.jpg

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2023

Because you are setting it up as a scheduled rule you also have to check the box for "Run a JQL..." just as in the example I linked to:

Screenshot 2023-06-05 at 1.06.53 PM.png

And you can add your conditions to the JQL instead of having separate components for it.

Like Bill Sheboy likes this
Vincent Ivory June 7, 2023

Thanks. Is there a link to commonly used JQL commands?

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 7, 2023

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