Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Custom Form Fields + Emailing Attachments

Question 1: 

I have started to use the Jira forms and have created custom fields within the form. Is there a way these fields have an id or key to use for automation to grab the data from those custom fields from the form?


Question 2:

I have used automation to send an e-mail when a ticket transitions. Is there a way via automation to include attachments in the e-mails?

1 answer

1 vote
Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 18, 2022

Hi @Dyllan O_Brien 

For question 1: No, you need to map the form fields to Jira custom fields to be able to search via JQL or "grab" for use in automation rules.
That said, I'm pretty certain that is going to change in the not too distant future.

As for question 2: Have a read of this (but, not really).....
Solved: How do I add attachments to an e-mail with Automat... (

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events