Copy comments with photo atachments

Kristian Partl July 15, 2021

Hello,
i have issue with copying comments using automation when i copy comment using smart value {{comment.body}} and that comment including image than automation will not copy that image.
Thanks for help.

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Joy Chiu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 15, 2021

Hi @Kristian Partl 

Currently, we don't support copying with attachments. 

An improvement ticket is created for this issue. this https://codebarrel.atlassian.net/browse/AUT-2249 

Kristian Partl July 16, 2021

Thanks for reply.

Admin Julian Espinoza April 3, 2024

three years later, any movement on this?

Kristian Partl May 14, 2024

@Admin Julian Espinoza you can fix this by using an automation for coping all attachments.

Admin Julian Espinoza May 14, 2024

@Kristian Partl That works quite well initially, but the problem is copying over images in comments placed afterwards. If I put automation in place to copy all attachments again, I end up with duplicate attachments in the issue it's copying to.  

Kristian Partl May 14, 2024

If you first use action to delete all attachments and then Copy attachments, it should work.
I have had this done like this and it worked perfectly.

Like Admin Julian Espinoza likes this
Admin Julian Espinoza May 14, 2024

That's a great idea, thank you @Kristian Partl'll test it out and see how it works.

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