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Choosing which project(s) to create issues in using a custom label field

unknown

I have a similar question to https://community.atlassian.com/t5/Automation-questions/Create-clone-issue-when-project-name-is-smart-value-dynamic/qaq-p/1494344. I'm using Automation for Jira to create new items and dynamically selecting the board(s) on which new item(s) should be made using a custom labels field. That looks like this:-

The comment action is only for debugging purposes which confirms that the smart value does indeed contain the key of a valid project. However, when the rule attempts to create an item in this project, the Create Issue action returns the following error-

Error creating issue

Specify a valid project ID or key (project)

Is this a bug in the the way the automation is implementing the Create Issue API method? I'm assuming that the Create Issue action would default to trying to create with "key" : {{productSuite}} instead of "id" : {{productSuite}} if the value is non-numeric but is this actually the case? I tried using the project's ID instead and this successfully created the item.

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unknown

I have a really hacky workaround for this which really makes me think that this is a bug in the way the automation is implemented. By using the Lookup Issues action I can find items using the project key and then use the project id from a lookupissue to create an item.

I don't really like this solution though!

Curt Holley

So {{productSuite}} equates to a custom field with the Keys of certain other Projects as it's values, is that right?
Then you want the automation to use whatever is in that field as the destination project of the Bug the automation is creating....I'm I still on the right path here??

If so, wouldn't be {{issue.productSuite}} or {{triggerIssue.productSuite}} ?

unknown

{{productSuite}} is a variable produced by the Advanced Branching branch that the actions are being executed within-

The {{issue.PRODUCT SUITE}} field is a custom label field. I'm branching like this so that for each label, the branch will be executed.

unknown

One extra note on this- when Lookup Issues returns multiple items, the resultant string constructed in {{lookupIssues.project.id}} is a comma separated list of the id of all of the items. Instead, I used {{lookupIssues.first.project.id}} which functions correctly regardless of how many items exist in the target project.

Allen Samson_x3no6z

Hi there,

This looks like a tricky problem that we’ll need to look at more closely. It’s best if you raise this problem through the support portal at https://getsupport.atlassian.com/ and we can get a closer look.

Cheers,
Allen

unknown

Hi Allen,

Having investigated this further, I'm fairly sure there is an issue along the following lines-

Automation for Jira exposes the ability create items via the Create Issue API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post
This method requires that a valid key or id for the target project is set (hence the error that is passed back to me, the user, when the automation fails)
Automation for Jira's implementation of this API method is such that it will always specify project by id
When creating an issue by "key", the key is only being displayed in the GUI when in fact the back-end post to the Jira API is using the id

ie. Creating an issue from key is not possible in the Create Issue method within Automation for Jira.

I am not a site administrator in my org so cannot raise support requests to Atlassian. Does this need to follow that process in order to be raised to a backlog for the product? I don't expect that this is a large enough concern that it will be fixed so I am already looking at ways to work around the problem.

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