Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Canned response when ticket is created

Mel Brooker September 12, 2023

Hi, im wanting to have a canned response send automatically when a ticket is created. 
Cannot fathom out how to get this running. 

Thanks 

1 answer

1 vote
Edgardo Ibarra September 12, 2023

Hey Mel, you can create an automation that sends a new comment or mail when a ticket is created. To do so, you need to go to your project configuration and click automations and it would be something like this: 

Screenshot 2023-09-12 at 09.08.37.png

 

Other workaround to achieve this is using the client notifications if your project is JSM: 

Screenshot 2023-09-12 at 09.10.12.png

Screenshot 2023-09-12 at 09.10.34.png

 

This would send a automatic email to the reporter when a new request is created. 

 

I hope this helps! 

Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 12, 2023

For simple canned messages, Client Notifications is probably preferable, as it is much easier to manage.

Like Edgardo Ibarra likes this
Edgardo Ibarra September 12, 2023

Yes I prefer to use it too!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events