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Canned response when ticket is created

Mel Brooker September 12, 2023

Hi, im wanting to have a canned response send automatically when a ticket is created. 
Cannot fathom out how to get this running. 


1 answer

1 vote
Edgardo Ibarra September 12, 2023

Hey Mel, you can create an automation that sends a new comment or mail when a ticket is created. To do so, you need to go to your project configuration and click automations and it would be something like this: 

Screenshot 2023-09-12 at 09.08.37.png


Other workaround to achieve this is using the client notifications if your project is JSM: 

Screenshot 2023-09-12 at 09.10.12.png

Screenshot 2023-09-12 at 09.10.34.png


This would send a automatic email to the reporter when a new request is created. 


I hope this helps! 

Darryl Lee
Community Leader
Community Leader
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September 12, 2023

For simple canned messages, Client Notifications is probably preferable, as it is much easier to manage.

Like Edgardo Ibarra likes this
Edgardo Ibarra September 12, 2023

Yes I prefer to use it too!

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