Canned response when ticket is created

[Mel Brooker]

Hi, im wanting to have a canned response send automatically when a ticket is created. 
Cannot fathom out how to get this running. 

Thanks 

[Edgardo Ibarra]

Hey Mel, you can create an automation that sends a new comment or mail when a ticket is created. To do so, you need to go to your project configuration and click automations and it would be something like this: 

Other workaround to achieve this is using the client notifications if your project is JSM: 

This would send a automatic email to the reporter when a new request is created. 

I hope this helps! 

[Darryl Lee]

For simple canned messages, Client Notifications is probably preferable, as it is much easier to manage.

[Edgardo Ibarra]

Yes I prefer to use it too!