Automation of JIRA requests

[Melissa Darcey]

Hi all, 

I'm new to this and am looking for help. 

Currently, for work, we get a request through a web form and then need to manually create a JIRA for each request. Is it possible to automate the process so once a request has been submitted it will automatically create the JIRA request with the relevant information? If this is possible, can you please point me in the direction of any steps that may help me. 

Thanks.  

[Stefan Salzl · Accepted solution]

Hi @Melissa Darcey and welcome to the community,

in Jira there is a feature called "issue collector". You could embed this to your website and issue can be created via the collector. See link below:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

Otherwise an issue could also be created via Rest API when the form of your website is submitted. This depends on your webform and how you store the data. Here is a link to the Rest API Docu:
https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post

Hope this was helpful.

Best
Stefan

[Darryl Lee]

Yes to what @Stef wrote. Also, there is a very powerful Forms function available in Jira Service Management, if you happen to have that available:

• What are forms? 

[Charlie Gavey]

Here's a little more info around the Forms @Darryl Lee mentioned, and how these can be used in Automation - https://community.atlassian.com/t5/Jira-Service-Management-articles/4-New-Form-Automation-Components-for-Jira-Service-Management/ba-p/2018674