Hi Team
After upgrading, in one of the module ,parent task is getting closed before the last subtask closure.Which shouldn't be the case!! only after closing all the subtasks main task should be closed
Can any one help me with this
Thank you.
I can't see where this rule is closing the parent tasks in its configuration. It looks like there may be more involved here, namely a workflow configuration outside of Automation which is closing the parent task. Could you check if there is a workflow which could be causing this to happen?
If you cannot find a cause there, please raise this with support at https://getsupport.atlassian.com/ so the team can take a closer look.
Thanks!
Sam
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Vallala Ujwala and welcome to the community,
Can you please post your rule here? This way we will be able to identify the problem and provide a possible solution.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Shared the screen short of rule above, every configuration seems to be perfect but still issue persists.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Vallala Ujwala from that image you pasted it is clear that this rule is not responsible for closing the parent issue.
I would search for:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.