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Adding a comment to a JIRA ticket directly from confluence page where ticket is linked



I'm looking for a way to automate adding a comment to a JIRA ticket directly from a confluence page.



* Use confluence for weekly meeting notes

* Conflu page has multiple JIRA tickets linked.

* JIRA tickets will often need additional refinements or information

* Currently we are adding bullet points of information below each JIRA ticket link, to specify additional context/notes/updates, then copy/pasting this detail into the ticket.

* I'm looking for a way that confluence can take the info from these bullet points, and add it as a comment to the JIRA ticket it's written below automatically


Thank you


Pictures for context:


1) Notes added in confluence page


Screenshot 2022-11-25 at 14.42.43.png

2) Notes then added in ticket comment


Screenshot 2022-11-25 at 14.43.10.png


1 answer

1 vote
Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 25, 2022

Ooooh, this sounds like a job for the (still in early access) Automation for Confluence (which I missed out on signing up for but ... well, I don't even have a Premium account so meh.)

But alas, it's not available to us yet. :-{

So then, the other thing I thought of was maybe a Webhook? Jira supports this:

The trick is ... argh, while Confluence has Webhooks, they are not self-manageable yet. There's a feature request for this:

In the meantime, a third-party vendor has created a Webhook Manager for Confluence Cloud app which gives you webhooks.

If you have webapp development expertise or resources, you could put together your own "app" with the sole purpose of using it to register webhooks, as mentioned here:

ANYWHO, yeah, if you can create a webhook in Confluence, you can use that to trigger an Automation in Jira that would add a comment.

You'd probably have to do a bit of text matching to find the correct text from the Confluence update, and then you would use that in the Comment on issue action.

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