Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,425
Community Members
 
Community Events
176
Community Groups

Actual Duration Worked on Task

Hi, 

I am looking to add a field to the closing screen of a service desk issue, where the customer support provider can input the approximate amount of time he worked to resolve the issue. 

I do not want to use an automatic tracker (such as the "time tracking" field) because the fact that an issue was in a certain state does not mean the service provider was working on it the entire time. 

I am not aware of a duration input field (system or custom). 

What is the best practice for doing this?

Thank you!

1 answer

1 accepted

0 votes
Answer accepted
Darryl Lee Community Leader Apr 28, 2021

Hi!

Time Tracking isn't automatic (unless you add Automation to it).

If you add the Log Work field to your closing screen, it will provide your customer support provider with an opportunity to do exactly what you're asking - put how much time they worked. It looks like this:

Screen Shot 2021-04-28 at 5.15.51 PM.png

Screen Shot 2021-04-28 at 5.15.51 PM.png

Thank you! 

Yes, this is exactly what I was looking for. Thanks!

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events