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Action to comment objects


I would like to create a comment for an object/asset in an automation rule. Unfortunately I can't find a action to comment on objects (only edit/create). Is this possible?

If yes: can i mention a linked Jira issue in this comment? I want the URL of the linked issue to appear in the objects' comment. (e.g.: "Hello, the linked issue for this asset is [URL]")

Thanks a lot in advance!

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Bill Sheboy
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Mar 12, 2023

Hi @Sebastian Hoehne 

First thing: I am not using Jira Service Management, and so my suggestion is based on the documentation and what I know about automation.

I do not see a built-in ability to add a comment to an object for rule actions, or any suggestions to add that ability in the public backlog.

You could try using a webrequest action to call the REST API function to add the comment.

Here is a how-to article for calling the REST API from a rule:

And here is a reference to the REST API for handling comments in JSM:

Kind regards,

@Sebastian Hoehne I wasn't able to find the correct call for retrieving or adding comments on Assets Objects in the official documentation here: 

But I was able to find this doc that references comments, though the format of the call seemed incorrect: 


Using those two as references, I could piece together two working calls for retrieving and adding comments on Assets Objects. I have no idea if these are deprecated since I can't find them in the official docs.

You should be able to use those in a web request node in Automation as @Bill Sheboy referenced. It is working for me.

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