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Received email from advocates@am.atlassian.com

IT Support OneVoice Digital
October 27, 2023

I received an email from "advocates@am.atlassian.com" containing the following message. Could someone please assist me in understanding the nature of this email? I'm unsure if it's a legitimate message or potentially a fake one.

Thank you.

"Suzie Q commented:

Dear Atlassian user,

U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing you with access to our products and services. After analyzing the applicable lists of restricted parties maintained by the U.S. Government, we were unable to confirm that your name was not affiliated with a restricted party. If this is a case of misidentification, please reply with two different copies of official documentation to verify your identity.

Official documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible.
​​
We look forward to your reply.

Regards,
Atlassian

Currently the status is: 'Atlassian Received'

View request · Turn off this request's notifications"

2 answers

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Answer accepted
Peter Van de Voorde
Community Champion
October 27, 2013

Hi Krystian,

You should check your log to see if there is some information that can help you.

If not, please contact Atlassian support here : https://jira.atlassian.com/browse/JRA

Best regards,

Peter

0 votes
Krystian Kraśniewski
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 27, 2013

There was a post ajax request to retrieve license that failed, saying I need to be logged in. I tried to get a license from atlassian site directly and it worked just fine for me.

Thanks for support

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