I have tried time and again to decide what works the best for having an IT Help Desk/Project Management (yes, totally integrated) using one or more of Atlassian's products, but the more I explore the more confused I get!!!
I have tried 3 times to get a hold of a living, breathing human being but all 3 times that I filled the form have gone totally unanswered.
Question is, how do these people expect to stay in business? If you don't answer your sales calls, if you are not interested in helping an enterprise business to pay you money, then.....??? I am just totally speechless!
Now, my only option is "The Community?" Really? I guess, it is what it is. This is going to be my last attempt to see if I can find the right solution with Atlassian or should I seek something else.
Thank you Robert for reaching out and the info. However, as an IT Professional of more than 2.5 decades, that is a very strange and undesired route for me to take. I understand that you are also offering "help" to get us set up, but, putting it simply, paying someone so they can tell me what to pay to another company, is very unsettling for me. I figure, if Atlassian does not give a hoot about signing up new customers, then that is a really scary relationship.
All said, although unlikely, for the sake of being honest, but I will keep your offer as an option while I explore other software.
Regards!
Hello Sam, let me elaborate on what Solution Partners can do and where money changes hands.
If you have questions on licensing, I (or any Solution Partner) am happy to answer those questions for free. I'm here on the Community platform as a volunteer and am happy to answer questions (and not charge you).
If you're at a point where you need a quote, a Solution Partner can create one for you, and possibly include any discounts.
Only when you pay for the licenses to a partner does the money change hands.
As a consultant for ReleaseTEAM, I'm available to (paying) clients for whatever technical consulting services they need including mentoring or training after the sale. Recently, this has been migrations and configuration of new instances of Jira and Confluence.
Hope this helps.