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Unable to migrate Time to SLA Plugin via JCMA.

TIAN YU
TIAN YU
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September 12, 2023

Hi,

our team is trying to migrate from server to Cloud. however, it is stuck with Time to SLA app. 

Our server installed Time to SLA version is 

Installed version: 10.13.4
Available version: 10.13.5
App key: plugin.tts
License details: 100-user commercial license, Standard, expires 19/Apr/23
License status: Valid
Wanna check if it is stuck due to version issue or license issue?

jira_migrate_issue_sla_app_stuck02.JPG

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Dirk Ronsmans
Dirk Ronsmans
Community Champion
September 12, 2023

@TIAN YU 

Might be best to reach out to their support directly

https://appfire.atlassian.net/servicedesk/customer/portals

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TIAN YU
TIAN YU
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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September 12, 2023

I see thx!

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