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Problem with Service Desk projects after test migration to cloud

I recently did a test migration to the cloud and imported our stuff to the cloud. For some reason, all of the service desk projects say "This project isn't available - It may have been deleted or your permissions may have changed." I am the site admin so I don't think it's because I don't have permission to see it.

I would appreciate help in fixing this problem. Thanks.

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Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 13, 2019

Hey @Scott Irwin

We have been preparing for a Server to Cloud migration ourselves (we go live tonight actually).  While you may be the site admin you might not have permissions to some of the projects depending on how your permissions were structured in your server instance.  We discovered after our first import that we had a few of groups that needed to be "approved" before they were considered a part of our instance:

  • Go to the organization admin panel
  • Then, navigate to the test site you created
  • Then, to Product access for that site

You might want to check and see if you have a similar situation.

I hope that helps!


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